A missing ONT cable
Order a free replacement power cable for your Chorus fibre box.
Order a free replacement power cable for your Chorus fibre box.
Get fast fibre broadband connected your new section or property development.
Dissatisfied with the quality of your installation? Request for Chorus to assess the problem.
Contact Chorus to report damage to our network, including cables, cabinets, plinths and poles.
Contact us if you have any questions about an invoice from Chorus.
Moving a large structure by road? Apply to have your permit requirements assessed.
Submit your consent to install fast fibre broadband in your right of way or cross lease or get pre-consent for a shared property.
We might have the answer you’re looking for in our support centre. Browse our library of information and frequently asked questions for help with your query.
You'll need to chat to your broadband provider for questions about your existing broadband connection, moving to fibre, reporting a fault or updates on orders for a new service.
The Chorus network is typically built to the boundary of your property, your builder or electrician will need to lay green telecommunications pipe from the boundary to the external termination point (ETP) on the house. We’ll provide and install the ETP. Once that’s done, we will then install an Optical Network Terminator (ONT) inside the house to connect your property to our fibre network.
To find out more about the exact specifications that need to be followed when wiring a new home see here.
There are 3 easy ways to pay Chorus.
Direct Credit
Bank Details: Chorus Ltd
03-0584-0256885-00
To ensure we match your payment to your account please include your account name and customer number in the particulars / reference fields when paying by direct credit.
Credit Card
Pay online.
If you choose to pay by credit card you will incur an additional fee of 2% inclusive GST.
International bank transfer
Swiftcode: ANZBNZ22
Payment remittances can be emailed to payments@chorus.co.nz